In case of receiving a wrong item shipping and handling charges are refundable. We credit or refund shipping costs only if the return is a result of our error. In any other case the customer is responsible to pay any bank or extra/shipping charges. If you receive a product and is damaged you should contact us firstname.lastname@example.org as soon as possible and your product issue will be investigated. Most of our new products are sealed hand packaged and examined before they are shipped to you.
Returns should be packaged securely and mailed to the following address: